At Pragmatic Solutions LLC("Company," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Tratly platform at tratly.appand all associated services (the "Service").
By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.
1. Information We Collect
1.1 Account Information
When you create an account, we collect information such as:
- Full name
- Email address
- Phone number
- Company or agency name
- Professional license information (if provided)
- Password (stored in encrypted form)
1.2 Property and Business Data
When you use the Service, you may upload or input:
- Property listings, descriptions, photos, and pricing
- Client and lead contact information
- Communications and conversation history
- Documents, contracts, and notes
- Sales pipeline and transaction data
1.3 Usage and Analytics Data
We automatically collect information about how you interact with the Service:
- Pages visited and features used
- Time spent on the platform
- Click patterns and navigation behavior
- Search queries and filter usage
- Feature adoption and engagement metrics
1.4 Device and Technical Information
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Screen resolution
- Referring URL
- Language and locale preferences
2. How We Use Your Data
We use the information we collect to:
- Provide the Service: Operate the platform, process your requests, manage your account, and deliver the features you use
- Power AI features: Generate property descriptions, score leads, draft responses, provide market insights, and deliver AI-powered recommendations based on your data
- Improve the Service: Analyze usage patterns, identify bugs, optimize performance, and develop new features
- Analytics and reporting: Provide you with dashboards, analytics, and performance reports for your real estate business
- Communications: Send you transactional emails (account confirmations, billing receipts, security alerts), product updates, and marketing communications (with opt-out options)
- Security: Detect and prevent fraud, abuse, and unauthorized access
- Legal compliance: Comply with applicable laws, regulations, and legal processes
3. Data Sharing
We do not sell your personal data. We do not share your information with third parties for their own marketing purposes.
We may share your information only in the following circumstances:
- Service providers: We work with trusted third-party service providers who assist us in operating the platform, including hosting, payment processing, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify
- With your consent: When you explicitly authorize us to share specific data (e.g., sharing a property listing with a client portal)
- Legal requirements: When required by law, regulation, legal process, or governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, with notice provided to you
- Protection of rights: When necessary to protect the rights, property, or safety of Pragmatic Solutions LLC, our users, or the public
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. These include:
- Essential cookies: Required for the Service to function (authentication, session management, security)
- Analytics cookies: Help us understand how users interact with the platform so we can improve the experience
- Preference cookies: Remember your settings, language, and display preferences
You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service. For more details, see our Cookie Policy.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Specifically:
- Active accounts: Data is retained for the duration of your subscription
- Cancelled accounts: Your data is retained for 90 days after cancellation to allow for reactivation or data export, after which it is scheduled for deletion
- Billing records: Financial and transaction records are retained as required by applicable tax and accounting laws
- Anonymized data: Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytics and product improvement
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data, subject to legal and contractual retention requirements
- Export:Export your data in a standard, machine-readable format through the platform's data export feature
- Restriction: Request that we limit the processing of your data in certain circumstances
- Objection: Object to the processing of your data for certain purposes, including direct marketing
- Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time
To exercise any of these rights, contact us at admin@pragmaticsolutions.app. We will respond to your request within 30 days.
7. Security Measures
We implement industry-standard security measures to protect your data:
- Encryption of data in transit (TLS/SSL) and at rest
- Role-based access controls (RBAC)
- Regular security audits and vulnerability assessments
- Automated backups with secure storage
- Secure password hashing
- Rate limiting and DDoS protection
- Monitoring and logging of access to sensitive data
While we take comprehensive measures to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
8. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that we have collected personal data from a minor, we will take steps to delete that data promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@pragmaticsolutions.app.
9. International Data Transfers
Your data may be processed and stored on servers located outside your country of residence, including in the United States. By using the Service, you consent to the transfer of your data to these locations.
We take appropriate measures to ensure that international data transfers comply with applicable data protection laws and that your data receives an adequate level of protection regardless of where it is processed.
10. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party services (e.g., WhatsApp, email providers). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with through our platform.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. We encourage you to review this policy periodically.
The "Effective Date" at the top of this page indicates when this policy was last updated.
12. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: